1.1 These terms of trade apply to all transactions between you and us relating to the provision of Research Services. These terms of trade take precedence over terms of trade contained in any document you prepare or submit or elsewhere.
1.2 The variation or waiver of a provision of these terms of trade or a consent to a departure from a provision of these terms of trade is ineffective unless in writing signed by you and us.
1.3 We may amend any provisions by notice in writing to you prior to acceptance by you. Such amended provisions supersede any relevant prior detail in dealings between you and us.
2.1 We will provide you with a Fee Statement once you complete the Test Request. Any Fee Statement issued by us is valid for 7 days from the date of issue.
2.2 Following provision of a Fee Statement to you, we are not obliged to commence the Research Services until the Fee Statement has been accepted by you by paying the Fees.
3.1 Every Test Request by you for the provision of Research Services must be submitted in writing on our standard order form via this website.
3.2 A Test Request will not be placed by you unless the Test Request clearly identifies the services ordered. Any costs incurred by us in reliance on incorrect or inadequate information may result in the imposition of an Additional Charge.
3.3 Test Requests must be approved by you and will specify the estimated date of delivery. The estimated date of delivery of the result of the Test Request is not binding on Us.
3.4 Completion of the Test Request and payment of the Fees signifies acceptance by you of these terms of trade.
3.5 We may in our absolute discretion refuse to provide Research Services where:
3.5.1 the Test Request is incomplete;
3.5.2 the Test Request is outside of the parameters of our Research Services;
3.5.3 payment for Research Services previously provided to you or any related corporation or to any other party who is, in our reasonable opinion, associated with you under the same or another supply contract, has not been received by us.
3.6 A Test Request cannot be cancelled without our prior written consent. Where a Test Request is cancelled, you indemnify us against any loss we incur as a result of the cancellation, including, but not limited to loss of profit. Cancellation after commencement of the Research Services will incur the full Fees without any entitlement to a refund.
In these terms of trade, unless the context otherwise requires:
17.1 a reference to writing includes email and other communication established through our Website;
17.2 the singular includes the plural and vice versa;
17.3 a reference to a paragraph is a reference to a paragraph of these terms of trade;
17.4 a reference to a party to these terms of trade or any other document or arrangement includes that party's executors, administrators, successors and permitted assigns;
17.5 where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning;
17.6 headings are for ease of reference only and do not affect the meaning or interpretation of these terms of trade; and
17.7 if the date on which any act, matter or thing is to be done falls on a day which is not a Business Day, that act, matter or thing:
17.7.1 if it involves a payment other than a payment which is due on demand must be done on the preceding Business Day; and
17.7.2 in all other cases, must be done on the next Business Day.