Privacy Policy

1. Introduction

We respect the privacy of individuals' personal information and is committed to safe-guarding that information which it receives in connection with its business activities.

We will comply with the Privacy Act 1988 (Cth) and its amendments and the Australian Privacy Principles incorporated in that Act. You can find the full text of the Australian Privacy Principles on line at the Website of the Office of the Australian Information Commissioner:

http://www.oaic.gov.au/privacy/privacy-act/the-privacy-act

This policy outlines how We collect use and manage personal information about individuals and how individuals can make enquiries or complaints about our compliance with the Australian Privacy Principles and about any personal information we hold on file about them.

We may update or change this policy from time to time to take account of new amended laws, new technology or changes in our operations. If we do so we will publish the updated policy on our Website. All personal information held by us will be governed by our most recent updated policy.

2. Personal Information

Personal information is defined by the Privacy Act as:

"Information or an opinion about an identified individual or an individual who is reasonably identifiable;

(a) Whether the information or opinion is true or not; and

(b) Whether the information or opinion is recorded in a material form or not.

Generally the personal information that we collect about individuals includes names, dates of birth, contact details (including telephone numbers and addresses), the organisation you work for and your role and financial information including information collected from any credit reporting agency.

3. Purpose of Collection

We collect personal information that is reasonably necessary to conduct our business activities. Generally personal information is used for dealing with your contractual obligations to us, your requests and enquiries and our sales and marketing activities.

We may collect and hold personal information so that we can:

• Identify you and conduct appropriate checks including credit checks.
• Understand your requirements and provide you with a product or service.
• Set-up, administer and manage our products and services and systems including management and administration of accounts.
• Assess, investigate, process any claims arising out of the sale of any goods or the provision of any services.
• Recruit, manage, train and develop our employees and representatives.
• Manage any complaint or dispute and to report to dispute resolution authorities.
• Get a better understanding of you, your needs and how you interact with us so we can engage in product and service research development and business strategy.

9. Further Information

If you have any question in relation to our personal information handling procedures or you have any complaint regarding the treatment of your privacy or the Australian Privacy Principles please contact:

We may need you to provide more information about any question you may pose. If your concern is genuine we will investigate the issue and endeavour to provide you with a written response within 28 days of receipt of your written query. In some circumstances we may not be able to provide you with a written response within the timeframe specified. If that is the case we will contact you and explain the reason for the delay and provide you with a new timeframe for a written response.

If you are not satisfied with our response please notify the Privacy Compliance Officer in writing. We can escalate your query and review the response that you have been given. You may also direct your issue to the Office of the Australian Information Commissioner at:

www.oaic.gov.au/privacy/privacy-complaints

You are entitled to make an anonymous complaint or enquiry in relation to our Privacy Policy, the Australian Privacy Principles or your privacy rights. However we may require you to identify yourself if required by law or if it is impracticable for us to deal with your enquiry without such information.